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After-Sales2 Openings
Technical Rectification
Johannesburg, Gauteng · Full Time
Coordinating accessory service support across our dealer and service station network.
Key Responsibilities
- Be responsible for coordinating with the company's accessory-related dealer service outlets, service stations and partner networks to ensure smooth accessory service support.
- Establish and maintain long-term cooperative relationships with dealers and partners, and promote the improvement of accessory service capabilities.
- Assist dealers in solving accessory service problems and provide technical or process support.
- Collect feedback from dealers and service networks, and regularly report the operation status of the network and improvement suggestions to the management.
- Assist in conducting accessory-related training and capability improvement activities to ensure uniform service standards.
- Track the implementation of accessory service projects and promote the improvement of customer satisfaction
Requirements
- Bachelor's degree or above, majoring in automotive service management, marketing or related fields is preferred.
- 1-3 years of experience in after-sales service or dealer network coordination in the automotive industry.