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After-Sales
National After-Sales Manager
Johannesburg, Gauteng · Full Time
Overseeing after-sales operations and service standards nationwide.
Key Responsibilities
- Liaise with dealers & service stations on after-sales issues
- Collect and feedback after-sales complaints and site difficulties
- Track resolution progress of after-sales abnormal cases
- Formulate local service quality improvement action plans
- Monitor execution effect of service quality optimization
- Sort out pain points and propose process improvement suggestions
- Communicate requirements to partners for quality upgrading
Requirements
- More than 5 years of experience in after-sales service in the automotive industry